The company adheres to the business philosophy of focusing on customer needs and aiming at customer satisfaction, constantly innovating in management, technology, products, services and other aspects, surpassing itself, and providing customers with high-quality products that meet the requirements and better quality services, and continue to serve Global's network intelligence construction!

In line with the concept of "quality first, service first, integrity first", we wholeheartedly provide users with high-quality and competitive network products.

Our company's technical service system is sound and standardized. The customer service center of the company headquarters is equipped with a full-time and experienced professional team of technical support engineers, who can be dispatched to various places for professional guidance, technical training, support and after-sales service at any time.

Our technical service engineers are all graduates of computer software engineering, communication engineering, electronics and computing technology, among which 85% have college degree or above. He has many years of work experience, is familiar with various applications in the network system industry, and has undergone strict training, is familiar with network product knowledge, and has rich experience in on-site technical services. In addition, intensive training has been carried out on the technical specifications of network products, so that our technical service engineers have grasped the needs of customers for network products and laid a solid foundation for technical services.

Pledge:

1. 5×24 Hot Line: The company headquarters and sales departments in various provinces have a 24-hour service hotline 5 days a week, using the remote diagnosis function to solve the problems raised by users at any time.

2. Whole-process service: our company will provide technical guidance, technical cooperation, and technical training for the entire process of engineering design, network layout, installation, commissioning, acceptance, performance acceptance test, operation, and maintenance related to the equipment in this contract. Serve.

3. Installation training: dispatch enough technical service personnel with engineering experience to the site to provide technical services according to the actual installation requirements of the customer, and be responsible for solving the manufacturing quality and performance problems found during the installation, commissioning and trial operation of the contract equipment. Users need to do product technical performance, operation methods, problems that should be paid attention to in use and common troubleshooting methods.

4. On-site service: The company will respond quickly to quality problems during construction and operation, and according to the distance of the location, send experienced technical engineers to the site to deal with them, submit solutions, and guarantee to users. Reasonably Satisfactory Results

5. Upgrade service: When the version of the system is upgraded, our company will provide a full set of upgrade services free of charge to ensure the continued use of the product.

6. Regular maintenance: If necessary, during the product use period, our company will regularly monitor the product usage remotely or on-site, carry out preventive maintenance, and notify customers of the results.