First, WOBICOM products guarantee return, guarantee replacement and warranty commitment

  1. The product warranty, replacement and warranty period are calculated from the date of sale. (Subject to the date of the official delivery note)

   2. If the product is discontinued during the warranty period, it will be replaced with a product with equivalent performance.

   3. The products with guaranteed return, guaranteed replacement and warranty are good products.

   4. For products that have been guaranteed return, guaranteed replacement and warranty by Hongrui, the guaranteed return, guaranteed replacement and warranty period is still based on the original product.

   5. It is a custom-made product (unconventional product), and the company does not provide return service.

   6. If the products beyond the free warranty period cannot be repaired due to the degree of damage, lack of spare parts supply or other uncontrollable factors, the company will no longer provide maintenance services.

   Second, product warranty, warranty replacement, warranty content

   1. Free return: within the free return period from the date of sale (subject to the date of the official delivery note, the same below), if the product fails to work properly due to its own quality problems, the customer can choose to return, replace or fail Parts repair.

   2. Free replacement: within the free replacement period from the date of sale, if the product fails to work properly due to its own quality problems, the customer can choose to replace or repair the faulty parts (the product must be guaranteed no physical damage and no damage to the shell).

   3. Free warranty: During the free warranty period from the date of sale, if the product fails to work properly due to its own quality problems, the company will provide free maintenance services.

   4. The scope of guaranteed return, guaranteed replacement and warranty is limited to the product host. Accessories such as power cords, various connecting cables, CD-ROMs, and manuals are not covered by the warranty period.

   5. The warranty period of the external power supply is three months. If the repaired power supply has obvious hard object damage, cracks, broken feet, serious deformation, and the power cord is damaged, broken, bare core, etc., the warranty will not be given, and the user can purchase it separately.

   Third, Any of the following situations does not belong to the warranty coverage, warranty replacement, and warranty coverage

   1. Product failure or damage caused by installation, use, maintenance and storage not in accordance with the requirements of the instruction manual.

   2. It has exceeded the warranty period, guarantee replacement and warranty period.

   3. Altering or tearing up the product barcode without authorization.

   4. Without permission, modify the inherent setting files or disassemble the machine for repair without authorization.

   5. The product is damaged due to accidental factors or human behavior, such as inappropriate voltage input, high temperature, water ingress, mechanical damage, breakage, serious oxidation or rust of the product, etc.

   6. The customer sends back the damage caused by transportation, loading and unloading on the way to repair.

   7. Product failure or damage caused by earthquakes, fires, floods, lightning strikes, etc.

   8. Other failures or damages not caused by the design, technology, manufacturing, quality and other problems of the product itself.

   Fourth, Paid maintenance service

   1. For products that are not within the scope of warranty replacement, our company can provide paid maintenance services and charge customers a certain maintenance fee, material fee and freight.

   2. For products after paid maintenance, the same performance problem will enjoy a free warranty period within three months from the date of repair.

   3. The customer or the dealer shall bear the freight of sending the repaired product to our company, and our company shall bear the freight of sending the repaired product to the customer or the dealer.

   Fifth, Special Statement

   1. The above service commitment applies to the products sold by our company. If the after-sales service terms are separately agreed upon when the product is sold, the contract shall prevail.

   2. Our company does not assume any responsibility for other commitments made by the dealer to the customer that are not guaranteed by the company. Please ask the dealer for a written certificate when purchasing, so that the dealer can fulfill your additional commitment to you.

   3. If you have any technical problems related to the product and need to consult, the technical support email is info@szwoma.com; you can also log on the official website www.szwoma.com to get the solution information of product operation problems.

   Remarks: The right to interpret and modify this commitment belongs to Shenzhen Woma Technology Co., Ltd.